Return & Refund Policy

At U Know Y, we want you to be satisfied with your purchase. If you need to return an item, please review our policy below.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• Unopened, unused, and in the same condition that you received it.

• In its original packaging.

• Accompanied by proof of purchase or receipt.

Due to health and safety regulations, we cannot accept returns of any food supplement products that have been opened, used, tampered with, or damaged after delivery.

To start a return, please contact us at info@ukyapp.com

Approved returns should be sent to:

U Know Y
Al Ghroob Apartments
Mirdif, Dubai
United Arab Emirates

Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.

Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• The item is defective.

• The item is damaged.

• You received the wrong product.

We will review the issue and work to provide an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

• Opened or used food supplements.

• Products with broken safety seals.

• Personalized or custom-made products.

• Gift cards.

• Sale or clearance items.

If you have questions regarding a specific item, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different product, please return the eligible item following our return process and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank, credit card provider, or payment service.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@ukyapp.com

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Email: info@ukyapp.com